Jira Administrator

Location: Austin (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:

At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement.

About the Role

The Jira Administrator is Togetherwork’s subject matter expert for the Atlassian Teamwork collection, owning the configuration, integrations, and governance that enable teams to plan, track, and deliver. You partner with Engineering, Product, and business stakeholders to continuously improve how work is managed across the organization.

What You’ll Do

• Configure and optimize Jira projects, boards, workflows, screens, and permission schemes in collaboration with teams.

• Manage user access, roles, and license allocation across the instance.

• Build and maintain dashboards, filters, and reports for team visibility and leadership decision-making.

• Manage integrations with third-party tools (ZenDesk, AI tooling, and others) and build automation rules and scripts for efficiency gains.

• Drive adoption and governance, ensuring configurations align with security and compliance requirements.

• Create training materials and documentation to enable team self-service.

• Manage instance health, upgrades, migrations, and plugin ecosystem; serve as primary escalation point for platform issues.

Success Measures

• Jira instance health, performance, and uptime.

• Adoption and satisfaction across teams using Jira.

• Reduction in time spent on administrative requests and manual workarounds.

• Quality and usefulness of dashboards and reporting for stakeholders.

• Governance compliance and security posture of the Jira environment.

• Team enablement and self-service capability improvements.

What You’ll Bring

• Hands-on Jira Cloud administration experience at scale, including workflows, permission schemes, and screen configurations.

• Familiarity with the broader Atlassian ecosystem: Confluence, Jira Service Management, Loom, and Marketplace apps.

• JQL proficiency, scripting skills, and Jira REST API experience for advanced queries and custom automation.

• Knowledge of IT security, user governance, and SaaS compliance practices.

• Experience integrating Jira with developer tools such as GitLab and GitHub.

• Collaborative, service-oriented approach with the ability to translate business needs into practical solutions and communicate clearly across technical and non-technical audiences.

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

Common Focus Areas

• Jira Service Management (JSM): Designing service desks and ticketing flows to streamline internal and external support.

• Data-Driven Reporting: Building advanced dashboards to track KPIs and surface actionable insights for leadership.

• Infrastructure & Hosting: Experience with Data Center/Server management, including cloud infrastructure (AWS, Linux) for self-hosted deployments.

Team & Collaboration

Works closely with Engineering, Product, IT, and Operations teams to ensure Jira supports how each team works. Partners with IT Security on access governance and with leadership on reporting and visibility needs.

Why You’ll Love Working Here

At Togetherwork, we help community-driven organizations grow and thrive — creating better experiences for the people they serve.

We are guided by values that shape how we work every day:

• Obsess over our customers

• Own it. Together.

• Move fast with purpose

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options

• 100% Employer paid short/long term disability

• Basic Life

• 401(k) option with 100% company match up to 4%

• Flexible paid personal/vacation time built on mutual trust and accountability

• 10 sick days annually

• 10 company paid holidays

• 6 weeks paid parental leave

• Pet Insurance

• Medical Travel Benefits

• Infertility Benefits

• Teladoc

• Employee Assistance Program

• Wellness Benefits & Engagement Platform

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences, and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

CCPA Disclosure Notice: Click Here